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Business Process Outsourcing (BPO)

Streamlined outsourcing to reduce cost and boost efficiency.

Our Services - IT BPO Services

Run Smarter IT,

Focus on What Matters Most

Technology drives every modern business — but keeping your IT operations agile, secure, and scalable shouldn’t distract you from your core goals. PRIME provides comprehensive IT BPO solutions to help you manage infrastructure, support your users, and deliver innovation — while controlling costs and minimising risks.

Why PRIME?

  • Experienced IT Specialists
    —  Your IT operations are handled by certified professionals with industry best practices.
     

  • Round-the-Clock Support
     
    — Enjoy peace of mind with 24/7 monitoring and support when you need it most.
     

  • Robust Security
    —  Protect your business with advanced cybersecurity measures and strict data protection standards.
     

  • Cost-Effective Scalability
    —  Scale your IT support and infrastructure without heavy capital investment or internal overheads.
     

  • Future-Ready Solutions
    —  Keep your business competitive with technology upgrades, process improvements, and transformation support.

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IT Services Deck & User Support

24/7 help desk & user support

Incident & problem management

Remote troubleshooting & resolution

Hardware & software support coordination

Infrastructure Management

Server & network monitoring

Performance & capacity management

Data backup & disaster recovery

Cloud infrastructure setup & maintenance

Application Support & Maintenance

Software installation & updates

Application performance monitoring

User access & license management

Issue tracking & resolution

Cybersecurity & Risk Management

Security monitoring & threat detection

Firewall & endpoint protection

Data loss prevention

Compliance with data privacy regulations

Digital Transformation Support

IT process automation

Cloud migration projects

ERP & system integrations

Technology strategy advisory

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