
Business Process Outsourcing (BPO)
Streamlined outsourcing to reduce cost and boost efficiency.
Our Services - IT BPO Services
Run Smarter IT,
Focus on What Matters Most
Technology drives every modern business — but keeping your IT operations agile, secure, and scalable shouldn’t distract you from your core goals. PRIME provides comprehensive IT BPO solutions to help you manage infrastructure, support your users, and deliver innovation — while controlling costs and minimising risks.
Why PRIME?
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Experienced IT Specialists
— Your IT operations are handled by certified professionals with industry best practices.
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Round-the-Clock Support
— Enjoy peace of mind with 24/7 monitoring and support when you need it most.
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Robust Security
— Protect your business with advanced cybersecurity measures and strict data protection standards.
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Cost-Effective Scalability
— Scale your IT support and infrastructure without heavy capital investment or internal overheads.
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Future-Ready Solutions
— Keep your business competitive with technology upgrades, process improvements, and transformation support.

IT Services Deck & User Support
24/7 help desk & user support
Incident & problem management
Remote troubleshooting & resolution
Hardware & software support coordination
Infrastructure Management
Server & network monitoring
Performance & capacity management
Data backup & disaster recovery
Cloud infrastructure setup & maintenance
Application Support & Maintenance
Software installation & updates
Application performance monitoring
User access & license management
Issue tracking & resolution
Cybersecurity & Risk Management
Security monitoring & threat detection
Firewall & endpoint protection
Data loss prevention
Compliance with data privacy regulations
Digital Transformation Support
IT process automation
Cloud migration projects
ERP & system integrations
Technology strategy advisory